FAQs

Question WHEN WILL I RECEIVE MY ORDER?
Answer

All preorders will be available for delivery 10 working days after payment has been successfully made.

For local orders, deliveries may take 1-5 working days upon completion of orders. For international orders, deliveries may take 4-7 working days upon completion of orders.

Delivery timelines are dependent on the locations.

Question WHERE DO YOU SHIP TO?
Answer

We ship world wide via DHL. Shipping costs will apply, and will be added at checkout.

Question WHAT ARE THE WASHING INSTRUCTIONS FOR MY HAND-PAINTED CLOTHES?
Answer

•Hand wash or machine wash on gentle cycle with mild, color-safe soap.

•Avoid using fabric softeners as these may eventually eat the paints away.

•Line dry—avoid spinning or excessive wringing.

•Iron only from the inside on medium heat and do not touch paint directly with iron.

•Hang your hand-painted clothes to allow paint breathe and avoid painted parts sticking together.

Question HOW DO I ORDER MY RIGHT SIZE
Answer

KIMONOS

The hand painted kimonos come in two free sizes;

Size S (small)– Width-40” X Length-40” (inches), giving a smart but comfortable fit.

Size R (regular)–  Width-45” X Length-45” (inches).

Any Questions?

Please get in touch via our contact page! We are always here to help.